Last Updated on 23rd August, 2023
GDPR Policy for Tanika Tech Jewels Pvt Ltd (Jwero.ai)
1. Introduction
This policy outlines how Tanika Tech Jewels Pvt Ltd (operating as Jwero.ai) complies with the General Data Protection Regulation (GDPR) to protect personal data processed as part of its omnichannel platform services for jewelry businesses.
2. Data Controller and Data Processor Roles
Tanika Tech Jewels Pvt Ltd acts as:
– Data Processor when processing data on behalf of its customers (jewelry businesses).
– Data Controller for internal operations, such as marketing, customer support, and analytics.
3. Data Collection and Processing
3.1 Types of Personal Data Collected
Tanika Tech Jewels Pvt Ltd collects the following types of personal data:
– Customer Data: Names, contact details, business information, transaction history, and communication logs.
– End-User Data: Names, phone numbers, email addresses, chat histories, purchase preferences, and behavioral data collected through interactions on websites, catalogs, offline engagements, ads, email, SMS, WhatsApp, Instagram, Facebook, and mobile apps.
– Employee Data: Personal and professional details of employees and contractors.
3.2 Purpose of Data Processing
Personal data is processed for the following purposes:
– To provide and enhance omnichannel messaging and marketing services.
– To enable personalized customer experiences and recommendations.
– To conduct analytics and improve business operations.
– To comply with legal and regulatory requirements.
3.3 Legal Basis for Processing
Data processing by Tanika Tech Jewels Pvt Ltd is based on:
– Consent from data subjects.
– Performance of a contract with customers.
– Legitimate business interests.
– Compliance with legal obligations.
4. Data Subject Rights
Tanika Tech Jewels Pvt Ltd ensures the following rights for data subjects:
– Right to access, rectify, or erase personal data.
– Right to data portability.
– Right to restrict processing or object to processing.
– Right to withdraw consent at any time.
– Right to lodge a complaint with a supervisory authority.
Requests regarding data rights can be submitted to Mahendra Jagani, COO, at mail@tanika.tech.
5. Data Retention
Data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods are based on the type of data and business requirements.
6. Data Security
Tanika Tech Jewels Pvt Ltd employs robust security measures to protect personal data, including:
– Encryption of data in transit and at rest.
– Regular security audits and assessments.
– Multi-factor authentication and access controls.
– Monitoring and logging of system activities.
7. Data Sharing and Transfers
Data may be shared with:
– Service providers and partners under strict confidentiality agreements.
– Regulatory authorities, if legally required.
For data transfers outside the European Economic Area (EEA), appropriate safeguards, such as Standard Contractual Clauses, are implemented.
8. Data Breach Notification
In the event of a data breach, Tanika Tech Jewels Pvt Ltd will notify affected individuals and relevant supervisory authorities within 72 hours, as mandated by GDPR.
9. Third-Party Integrations
The Jwero.ai platform integrates with third-party services such as WhatsApp, Facebook, Instagram, and email providers. While Tanika Tech Jewels Pvt Ltd ensures due diligence, these third-party services operate under their own GDPR-compliant privacy policies.
10. Updates to This Policy
This policy is reviewed regularly and updated to reflect changes in services or regulatory requirements. The latest version is available at www.jwero.ai/gdpr-policy/.
11. Contact Information
For inquiries or concerns regarding data protection, please email on below email with [Privacy] in Subject Line:
Mahendra Jagani, Chief Operating Officer (COO)
Tanika Tech Jewels Pvt Ltd
14/15, Sagar Darshan, Geetanjali Nagar, Bhayandar West, Thane – 401101, Maharashtra, India
Email: mail@tanika.tech