TERMS OF SERVICE
Effective Date: 26th November, 2025
Entity: Tanika Tech Jewels Private Limited (“Jwero”, “we”, “us”, “our”)
These Terms of Service (“Terms”) form a legally binding agreement between you (“Customer”, “you”, “your”) and Tanika Tech Jewels Private Limited regarding your access to and use of Jwero’s software and services.
By creating an account, subscribing, or using any Jwero product, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are entering this Agreement on behalf of a company or organization, you confirm that you are authorised to bind such an entity.
1. Description of Services
Jwero provides technology platforms and software-as-a-service (SaaS) solutions for jewellery and retail businesses, which may include the following modules:
- E-commerce and Product catalogue platform
- Customer Relationship Management (CRM)
- Chats & Messaging Automation Platform
- Digital Gold interface services
- Automation & Workflow Engine
- Loyalty & Rewards management
- Order Management System
- Product & Inventory Management
- Marketplace Management
- Integrations and APIs
Features may vary by subscription plan, geography, regulatory requirement, or technical compatibility.
Jwero may add, modify, or discontinue modules at its discretion.
2. Relationship of Parties
Customer acknowledges and agrees that:
- Jwero is a technology platform provider only
- Jwero does not act as:
- jeweller
- agent
- broker
- financial intermediary
- marketplace operator
- custodian of assets
- digital gold seller
- Jwero is not a party to any transaction between Customer and Customer’s users
All commercial, legal, financial and regulatory responsibilities relating to the Customer’s business remain solely with the Customer.
3. Account Registration & Responsibility
To access the Services:
- Customer must register an account
- provide accurate company and contact information
- ensure compliance with applicable laws
Customer is solely responsible for:
- maintaining password confidentiality
- actions performed using its account
- activity of authorised users
- ensuring employees comply with these Terms
Jwero will not be liable for unauthorised access arising from lost or compromised credentials.
4. License Grant and Restrictions
4.1 License
During the subscription term, Jwero grants Customer a:
- limited
- non-exclusive
- non-transferable
- revocable
- Time-bound
right to access and use the Services for internal business purposes.
4.2 Restrictions
Customer must not:
- reverse engineer or decompile the software
- circumvent technical controls
- copy, resell, distribute or sub-license the Services in full or part
- use the Services to build a competing product
- use Services in violation of law or third-party rights
- upload malicious code or disrupt the systems
5. No Access to Platform Infrastructure
Customer acknowledges that:
- platform infrastructure,
- servers,
- databases,
- logs,
- application source code,
are the exclusive property of Tanika Tech Jewels Pvt Ltd.
Access will NOT be provided
Under no circumstances will Customer be provided:
- database access
- backend server or cloud console access
- source code
- administrative infrastructure access
unless:
- separately agreed in writing
- part of a mutually approved custom engagement
- clearly defined within scope of deliverables
This access, if granted, may be revoked at any time.
6. Security Review and Penetration Testing
If Customer requests:
- vulnerability assessment
- penetration testing
- architecture audit
- security certification
then:
- such testing must be conducted only by recognised third-party cyber-security firms
- prior written approval from Jwero is mandatory
- all costs shall be borne exclusively by the Customer
No test may involve:
- denial-of-service attacks
- data extraction
- live database tampering
- social engineering
Jwero may refuse testing requests at its discretion.
7. Product-Specific Disclaimers
7.1 E-commerce, CRM, Orders, Marketplaces
Customer, not Jwero, is responsible for:
- product quality or purity
- hallmarking compliance
- price accuracy
- description accuracy
- delay in delivery
- fraud or dispute with buyers
- consumer complaints
- returns, exchanges, refunds
- government compliance
Jwero is not liable for any dispute between Customer and end consumers.
7.2 Digital Gold
Customer acknowledges that:
- Jwero does not issue, store, purchase, sell, finance or guarantee digital gold
- Jwero only provides a technical integration interface to independent service providers
All:
- KYC/AML compliance
- investment suitability
- tax applicability
- losses arising from price movement
- service delivery failures
are strictly between Customer and the respective digital gold provider.
8. Third-Party Services, Platforms and Partners
Jwero may integrate with third parties including:
- Meta Business (WhatsApp, Instagram, Facebook)
- Shopify
- payment gateways
- SMS/Email gateways
- digital gold partners
- marketplaces and ERP platforms
8.1 Third-party terms apply
Use of such services is subject to their respective terms and policies, which apply in addition to these Terms.
8.2 Third-party fees
Any third-party charges shall:
- be borne separately by Customer
- be invoiced separately or paid directly to the third party
8.3 No responsibility for partners
Jwero is not responsible for:
- third-party account suspension or bans
- denial of API access
- downtimes or service outages
- policy changes by Meta, Google, Shopify etc.
- increased pricing by third parties
Refunds are not granted for such events.
9. AI Systems and Machine Learning
Jwero may use:
- internal AI models
- third-party large language models
- machine learning tools
Customer acknowledges that:
- AI output may be inaccurate, incomplete or unexpected
- AI may produce biased or offensive results
- AI information should not be relied upon as professional advice
- Customer must review all AI-generated outputs before use
No liability for AI
Jwero will not be liable for:
- any loss caused by reliance on AI outputs
- inappropriate or inaccurate responses
- misuse of data by third-party AI service providers
- automated decision-making errors
10. Customer Data & Privacy
10.1 Ownership
Customer retains ownership of Customer Data.
Customer grants Jwero rights to:
- store
- process
- analyse
- back up
- anonymise and aggregate
data as necessary to provide and improve Services.
10.2 Customer responsibilities
Customer is responsible for complying with:
- India Digital Personal Data Protection Act (DPDP Act)
- GDPR where applicable
- country-specific privacy laws
- telecom and spam regulations
Customer is responsible for:
- collecting lawful consent from its customers
- accuracy of data provided
- data content uploaded into the platform
10.3 Cross-border transfer
Customer consents to:
- storage on cloud platforms
- processing in India or other countries
- cross-border data transfers when required
11. Payments & Subscription
- pricing is defined in order forms or plans
- fees are non-refundable unless required by law
- taxes and third-party costs are additional
- subscriptions may auto-renew unless cancelled
Access may be suspended for non-payment.
12. Prohibited Use
Customer shall not use the Services for:
- unlawful activity
- impersonation or fraud
- spam or bulk unsolicited messages
- export control violations
- money laundering
- obscene or defamatory content
- violating hallmarking or gold-trade laws
Jwero may suspend or terminate service for violation.
13. Service Availability
Jwero aims to provide high uptime, however:
- interruptions may occur
- services are provided on an “as-is” and “as-available” basis
Availability and response time commitments, if offered, shall be defined in a separate SLA.
14. Disclaimer of Warranties
To the maximum extent permitted by law:
- Services are provided without warranties of any kind
- No guarantee is made as to:
- uninterrupted operation
- accuracy of AI output
- fitness for a particular purpose
- error-free performance
Customer uses the Services at its own risk.
15. Limitation of Liability
To the fullest extent permitted by law:
- Jwero’s total aggregate liability for any claim shall be limited to fees paid by Customer in the preceding three (3) months
- Jwero is not liable for:
- loss of gold or jewellery
- business interruption
- loss of profits or revenue
- reputational loss
- loss of customers or goodwill
- data loss
- consequential or punitive damages
No claim may be made against Jwero based on:
- AI output
- customer conduct
- third-party integration failure
- partner platform ban
- pricing or inventory errors
16. Indemnification
Customer agrees to indemnify and hold harmless Jwero, its directors, officers and employees from any claim arising out of:
- Customer’s business operations
- breach of law or regulation
- digital gold or jewellery disputes
- third-party claims
- misuse of Services
- breach of these Terms
17. Global Customers & International Use
These Terms apply globally.
Customer agrees to comply with:
- local taxation laws
- import/export laws
- consumer protection laws
- sanctions and embargo regulations
- data privacy regulations
Customer represents they are not subject to international sanctions.
18. Termination
Jwero may suspend or terminate access:
- for breach of Terms
- regulatory or legal requirement
- non-payment
- security or risk concerns
Customer may terminate by written notice or per plan terms.
Upon termination:
- access will cease
- data may be deleted as per policy
- outstanding payments remain payable
19. Intellectual Property
All software, designs, trademarks, and content remain sole property of Tanika Tech Jewels Pvt Ltd.
No rights are granted except those expressly mentioned.
20. Governing Law and Dispute Resolution
Unless otherwise agreed:
- Governing Law: Laws of India
- Jurisdiction: Mumbai, Maharashtra courts
International customers consent to this jurisdiction.
21. Changes to Terms
Jwero may update these Terms periodically.
Continued use constitutes acceptance of updated Terms.
22. Entire Agreement & Survival
These Terms, along with:
- Privacy Policy
- SLA
- Order Forms
form the entire agreement.
Clauses relating to:
- confidentiality
- limitation of liability
- indemnity
- intellectual property
- governing law
shall survive termination.
23. Force Majeure
Jwero shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including:
- natural disasters
- war, terrorism, civil unrest
- labour disputes
- epidemics or pandemics
- internet or telecom failure
- cloud provider outages
- government actions or regulatory changes
During such events, Jwero’s obligations are suspended without liability.
24. Assignment
Customer may not assign or transfer:
- these Terms
- subscription rights
- account access
without Jwero’s prior written consent.
Jwero may assign this Agreement to:
- an affiliate
- a successor entity
- purchaser of business/assets
without Customer consent.
25. Severability
If any provision of these Terms is held invalid or unenforceable:
- that provision will be modified to the minimum extent necessary to make it enforceable
- the remaining provisions remain in full force and effect
26. No Waiver
Failure of Jwero to enforce any right or provision shall not constitute a waiver of that right or provision.
27. Notices
Official communications shall be sent via:
- email to Customer’s registered email address, or
- posting within the platform dashboard, or
- notice on the website.
Customer agrees that electronic notices constitute written notices.
28. Language
These Terms are written in English.
Where translated versions exist:
The English version shall prevail in case of inconsistency.
29. Contact Information
Tanika Tech Jewels Private Limited
Email: care@jwero.ai
Website: jwero.ai